CORPORATE RESUME
EXPERIENCE
We are Ohio’s leading provider of OEM Parts and Service for Commercial Kitchen Equipment
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Over 45 factory trained CFESA Certified service technicians throughout the state |
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One of only 32 companies in North America recognized as a CFESA Certified Company |
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Representing more than 100 equipment manufacturers as their Authorized Service Agent (ASA) |
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Expertise on all types of kitchen equipment including: Gas - Electric - Steam - Refrigeration - Microwave |
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The largest Female/Family-Owned service company of its kind in the State of Ohio - Established 1972 |
OUR TECHNICIANS
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We average a “First Time Fix” rate of over 85% |
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Over 50% of our technicians hold CFESA Master Technician status |
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Five Satellite Offices in Cambridge, Chillicothe, Galion, Lima, and Logan |
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45 CFESA Certified service technicians with over 400 years combined experience |
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Our factory trained service technicians average over 2 manufacturer training sessions per year |
STRATEGIC ADVANTAGES
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24/7 Service and Technical Support |
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E-commerce capabilities through EMWEB (Electronic Manuals Web) |
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Dynamic OEM Parts Sales Team with over 125 years combined experience |
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Professional Maintenance (PM) Programs designed to maximize kitchen efficiency |
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Offices in Cincinnati, Columbus and Dayton with combined warehouse space of over 40,000 sqft |
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Comprehensive Employee Review Program to ensure we are achieving our goals through our people |
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Customer Response Program to ensure we are achieving our goals through the eyes of our customers |
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Service fleet of over 50 vehicles with capabilities of handling Level I installations (as defined by CFESA) |
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1200 sqft. Equipment Testing/Training Facility at Columbus Office with complete on-site multi-media capabilities |
VISION STATEMENT
To be an innovative leader that provides a secure and exciting work atmosphere. One that adheres to our core values while focusing on the prosperity of all employees and business partners for years to come.
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